Do I have to be super skinny to wear Colore By Jay Pieces?
No. This is not the case at all. As women, we should embrace our body form whether it be big or small. What is important is to accentuate parts we like the most and disguise the parts we like the least!
I have received my Garment and would like it to be amended, do you charge for this?
If the dress has been made and needs altering due to the fit, you can send it back and we can alter free of charge. Please include a picture of you wearing the piece and a detailed description of alteration needed, so we can ensure it fits you perfectly.
All garments must be returned unworn and unwashed within 14 days for alterations.
We can only offer ONE time alterations and return shipping cost will be covered.
I have received my dress and am not happy with the fabric/style can I have a refund?
Unfortunately as a bespoke business, meaning that everything is made to order and by hand, we have a strict no refund policy so it is important that you are sure of your choice before ordering. Contact us if you have any doubts or queries, we are here to help!
How do I wash my Colore By Jay garment?
Like all special items, we recommend hand wash only or dry cleaning. Do not tumble dry.
How do I get my measurements?
It is very important you give us the correct measurements.
Waist - Measure the smallest part of your waist without sucking in
Hips - Measure the fullest part of your hip/butt.
Alterations shops and local seamstresses can take your measurements. If you can not get exact measurements and need to order immediately, please give us a call or a text (+447522767033) with your standard clothing size a picture of yourself and we will provide you with estimated measurements immediately.
Can you make me a custom design that is not on the site?
Yes. Please fill out our Enquiry Form and a member from our team will be in touch.
Do you ship Internationally?
Yes, we do but at an extra charge and turnaround may take slightly longer.
How do I track my package?
When your item has been shipped a tracking link will automatically be emailed to you immediately.