Q1: Do I have to be super skinny to wear Colore By Jay Pieces?
A: No. This is not the case at all. As women, we should embrace our body form whether it be big or small. What is important is to accentuate parts we like the most and disguise the parts we like the least!
Q3: I have received my dress and am not happy with the fabric/style, can I have a refund?
A: Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Contact us if you have any doubts or queries, we are here to help!
Q4: Do you ship Internationally?
A: Yes we do but at an extra charge and turnaround may take slightly longer.
Q5: How do I wash my Colore By Jay?
A: Like all special items, we recommend to hand wash Only or Dry cleaning. Do not tumble dry.
Q6: Can I make changes to my order?
A: Unfortunately, once you've placed your order, it is not possible to amend any details, as your order would have already been moved to processing your order!
Q7: Can I track my order?
A: Tracking your order is easy! A tracking number will be provided within your second email.
Q8: Can I cancel my order?
A: To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
Q9: Will I be charged customs and imports duties?
A: Depending on the value of your order, your Colore By Jay parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
Unfortunately, these charges are out of our hands and vary widely from country to country, so were unable to predict what your particular charges may be. For more accurate information, we'd suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.